Privacy Policy

01Who we are

HJ Electrical is an electrical contractor providing domestic and small business electrical services across South London. If you have questions about this policy or how we handle your information, contact us using the details at the bottom of this page.

02Information we collect

Information you give us

• Name
• Email address
• Telephone number
• Property address
• Project details
• Photos or videos you send
• Anything you include in forms or emails

Collected automatically

• IP address
• Browser type
• Device information
• Pages visited
• Usage statistics

Technical information helps us improve our website and services.

03How we use it

• Respond to enquiries and prepare quotations
• Arrange appointments and carry out electrical work
• Issue invoices and certificates
• Keep in touch throughout your project
• Comply with legal and regulatory obligations
• Improve our website and customer experience

We only collect information necessary for these purposes.

04Lawful basis for processing

Under UK GDPR, we process your information because it is necessary to:

• respond to your enquiry
• perform a contract with you
• meet our legal obligations
• pursue our legitimate business interests
• and, where required, with your consent

05Sharing your information

We do not sell your personal information. Where necessary, we share it with trusted third parties such as:

• Accounting and invoicing providers
• Payment providers
• Website hosting providers
• Cloud storage providers
• Certification bodies, where required
• Government authorities, where legally required

They receive only the information needed to provide their services.

06Cookies & third-party services

Our website may use cookies to improve functionality and analyse traffic, helping us understand how visitors use the site. You can manage or disable cookies in your browser settings.

The site may also link to or use third-party services, including:

• Google Maps
• Google Analytics
• Google Business Profile
• YouTube, if embedded
• Social media platforms

These providers have their own privacy policies, and we're not responsible for their content or practices.

07Data security

We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse or disclosure. While we take reasonable steps, no online system can be guaranteed completely secure.

08How long we keep it

We keep personal information only as long as necessary to provide our services, meet legal obligations, resolve disputes and maintain appropriate business records.

09Your rights

Under UK data protection law, you can:

• request access to your personal information
• request correction of inaccurate information
• request deletion, where appropriate
• request restriction of processing, or object to certain processing
• request transfer of your information, where applicable
• withdraw consent where processing is based on it

To exercise any of these rights, please contact us.

10Photography & marketing

We never publish customer names, addresses or personal information alongside marketing content without your explicit permission.

With your permission, we may photograph or film completed work for quality records, training or marketing. We'll always ask for consent before using identifiable photos, video or audio in advertising, social media, our website or other promotional material. Where practical, we avoid capturing belongings, family photos, documents or identifying details, and if you ask, we'll remove or avoid using identifiable content.

If you withdraw consent, we'll stop using your images or recordings in future marketing where reasonably possible.

We only send marketing communications where you've chosen to receive them or where the law allows, and you can unsubscribe at any time.

11Changes to this policy

We may update this policy to reflect changes in legislation, our services or business practices. The latest version is always on this page.